Refund policy

This policy says when money comes back if you cancel, stop mid-program, or return home care. Write to [email protected] with the subject “Refund request”. Figures match the pricing page and include GST.

Mapping session — $95

Cancel at least 24 hours before the visit and we refund 100% of the $95. After the session has been carried out, the fee is not refunded, but it is credited in full to a program booked within 30 days. After 30 days the credit expires. If we cancel on our side, you choose a full refund or a new time.

Unused sessions on a program

If you stop a program before the last visit, we refund the unused part as follows: program price minus completed sessions at the matching single-treatment rate (or $150 per completed Body Composition review) minus a $45 administrative fee. If that figure would go below zero, the refund is zero. Completed sessions, completed reviews and a mapping fee already credited are not unwound. Ask within 12 months of the date you paid. After that we still honour rights the Australian Consumer Law gives you. Week-4 reviews that already happened count as completed work.

Maintenance membership — $165 a month

Cancel in writing before the next payment and we will not take the next one. The month you have already paid is not refunded. An unused treatment from that month can be used within 60 days of the cancel date; after 60 days it lapses. Membership is the only product that repeats monthly.

Home care

Unopened products can be returned within 14 days of purchase with the receipt, for a refund of the amount you paid. Opened products are refunded only when there is a manufacturing fault, or when a reaction is confirmed on a return visit. Hire items such as the LED mask come back on the hire date; a lost mask is charged at the replacement cost we name when you take it.

What is not refundable

Completed procedures and completed program sessions are not refunded because you later disliked the photograph. Consumables used in the chair are not refunded as a separate line. Gift certificates are not refunded for cash after they expire. A no-show without notice is not a full-program refund: we keep $45. Results that differ from a composite case file are not a defect. Those files are teaching objects, not a contract for the same numbers.

How to ask

E-mail [email protected] with the subject “Refund request”, the date, the program or product name, and the payment method (card or transfer). We reply within 3 business days. Approved refunds go back to the original payment method within 10 business days of that reply.

When we failed, and the law

If we cannot deliver a booked visit and we are the reason, we move you or we refund that visit without the $45 fee. A faulty product is replaced or refunded. A measure taken on an uncalibrated device is repeated at no charge. Nothing on this page limits rights you have under the Australian Consumer Law. If a service is not provided with due care and skill, or a product is not of acceptable quality, those rights still apply. If this text and the law disagree, the law wins.

Henfijeous, Level 2, 118 Chapel Street, Windsor VIC 3181. Last updated: 2026.